Frequently Asked Questions

Before use: It is advisable to wash out the pan in warm soapy water, rinse, and dry thoroughly. This will ensure any packing residue is removed.

We also recommend lightly seasoning the item before first use by wiping it with a piece of kitchen towel lightly dipped in olive oil and then gently heating over a low light for a few minutes to ‘seal’ the oil to the surface. Do not wash up again until after first cooking use.

This re-seasoning method can be used from time to time to restore your pans’ performance if you feel it may be of benefit after prolonged use.

Fat-Free Cooking: To cook in a fat-free environment, especially with sticky food items such as eggs, we recommend using a LOW cooking light. It is not necessary to use a high heat with these pans, which can intensify the temperature of the pan, both inside and out, resulting in food burning before it has a chance to cook.

We also advise using a lid to create some moisture for the food (especially eggs) to cook in, in the absence of any fat. If food is left to burn in a pan, caused by cooking over an excessively high heat for a lengthy period, especially using fats or oils that have been allowed to spill down to the underside, thus causing further burning to the base, and then not thoroughly cleaned after use, the result will be an impaired performance for future cooking, and as such is deemed as ‘misuse’.

If a pan is not performing after a period of time and this can be attributed to being ‘burned out’, or not thoroughly cleaned after use. This cannot be claimed as a product defect.

Cleaning: Never place a non-stick item of this cookware in a dishwasher. The salts and chemical detergents can damage the non-stick surface and the handle mechanism, causing an impaired non-stick performance and a tarnishing to the metal component of the handle. In some cases, it can also lead to a transfer of black deposits to the hands.

Although the cookware is ‘dishwasher safe’, i.e. it will not melt, break or crack in a dishwasher, this is purely to advise how durable the product is, but in order to retain the non-stick properties and not be in breach of the 5 year warranty, dishwasher use is prohibited.

The cookware should be hand washed in hot, soapy water, you will find that food deposits, fats and oils will easily lift, making harsh dishwasher use unnecessary. After each wash up, ensure you rinse thoroughly, and dry with a soft cloth.

Your BergHOFF cookware will give excellent results if cleaned thoroughly after each use. However, if you find from time to time that you have stubborn or burnt on food residue or sticky sauces, or oils that require more attention, we would simply recommend a good soak in hot soapy water, and the use of a kitchen sponge of the light/dark green variety that can be gently applied to areas where soaking is not proving effective. On no account use any kind of hard scourer, or anything like wire-wool, that has an abrasive surface which will scratch the non-stick.

Utensils: Only wooden, plastic, rubber or silicone utensils should be used on the non-stick surface of the cookware, as use with anything sharp which may scratch or gouge the surface will void the 5 year warranty.

Whilst BergHOFF Eurocast Pots and Pans can be washed in a dishwasher we do not recommend it because the chemicals are not good for the ceramic and titanium finish.

If you do, a layer of chemicals will begin to form on top of the surface and you will start to cook on those chemicals rather than on the surface of the pan.

Simply rinse with soapy water or wipe out with a damp cloth. Use hot water on a cold pan and cold water on a hot pan for best results.

Please Note: Putting the cookware in a dishwasher will nullify your manufacturers warranty.

Yes!  All Eurocast pans are designed to work on induction hobs without any issues.  They are also designed to work in ovens and most types of hob which include electric, gas, arga, halogen and vitro ceramic as well as many, many more…

All the handles are detachable on all the pots and pans except the 24cm Pancake pan and the 32cm pancake pan.

The lids are made of glass and even this toughened glass will break if it falls onto a hard tiled floor or something similar.

As a result we are unable to offer a warranty on the lids.

 

Yes. The glass lids can go in the oven but only up to 200 degrees Celsius.

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